Cancellations Policy.
Cancellations Policy: Once you have placed an order you have entered into a contract. However we understand that cancellations are needed to be made from time to time, our cancellation terms are outlined below and are designed to be very reasonable. The policy is only in place to protect both our and your best interests and ensure that our out of pocket expenses are covered. It is not designed to be profitable on our part. By employing our services, you are not automatically entitled to a cooling off period under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - Catering and Leisure Supplies for a time specific date.
Booking Fees: On orders was ask for a deposit of £25 secure your event. These payments are non-refundable. However we do understand that sometimes a cancellation is unavoidable and will therefore offer a credit note to the value of the fee, to be used within 12 months from the date of cancellation. This credit is only issued if we are informed of said cancellation with at least 7 days notice, by email.
Orders up to £100: Cancellations are accepted. All we ask is that you cancel the order before 12noon on the friday before your event. Should your order be cancelled after 12noon on the friday before your event or on the day of the event (including refusal of delivery on arrival) your order will be subject to a 100% cancellation fee (Reduced to 50% if paid within 7 days) to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of weather your event goes ahead or not.
Orders between £100 and £200: Cancellations are accepted but must be made at least 7 days in advance of the event in order not to incur a cancellation charge. Cancellations made between 7 days in advance of the event and up until 12noon on the day before your event will be subject to a 100% cancellation fee (Reduced to 50% if paid within 7 days)
to cover our costs. Should your order be cancelled after 12noon on the day before your event or on the day of the event (including refusal of delivery on arrival) your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of weather your event goes ahead or not.
Orders between £200 and £400: Cancellations are accepted but must be made at least 14days in advance of the event in order not to incur a full cancellation charge.
There are no refunds paid. We offer a credit note to the value of your fee, to be used within 12 months from the date of cancellation.
Cancellations made between 14 days in advance of the event and up until 12noon on the day before your event will be subject to a 100% cancellation (Reduced to 50% if paid within 7 days) fee to cover our costs. Should your order be cancelled after 12noon on the day before your event or on the day of the event (including refusal of delivery on arrival) your order will be subject to a 100% cancellation (Reduced to 50% if paid within 7 days) fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of weather your event goes ahead or not.
Orders over £400: Unfortunately all orders over the value of £400 are subject to a 100% cancellation fee regardless of when the order or cancellation is made due to the large amount of preparation and event management that will have taken place already that must be recovered. Should your order be cancelled after 12noon on the day before your event or on the day of the event (including refusal of delivery on arrival) your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of weather your event goes ahead or not.
Cancellations on arrival due to not fitting: All sizes and dimensions are clearly displayed on our website. Should we arrive on the day and the items not fit in your chosen venue or event area your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of weather your event goes ahead or not. No exceptions. We will try our best to provide an alternative or accommodate the relocation of the entertainment, however our event staff will only have a finite amount of time allocated to your booking and must keep a tight schedule in order not disrupt other bookings on that day.
Refusal of delivery: Should our team arrive at your venue and for whatever reason you cancel the booking your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, fuel costs, vehicle & generator hire and staff commitments which will have to be paid for regardless of weather your event goes ahead or not.
General terms applicable to all cancellations
ALL Cancellations must be made in writing via letter or email regardless of how the entertainment was booked and within the time scales outlined above.
Cancellations left on a voice mail are not acceptable as they may not be picked up until after your event. You must speak with a human being during normal working hours
Please bear in mind that all our items are weather sensitive, However safety is paramount and although items may be installed they may not be suitable for use during some conditions such as wind, rain and other potentially dangerous factors. We will not compromise on safety and our decision is final, regardless of loss of revenue or expense on your part. Please see Terms and conditions for further details .
Please remember that inflatables shall not be used in wind conditions above 24hpm and in wet conditions. The hirer will remain responsible for suitable action to be taken to avoid injury unless our staff have been provided to assist at an additional cost.
Please bare in mind we reserve the right to cancel your booking at any time and will not be held liable under any circumstances due to weather conditions.
We do not offer REFUNDS of any kind and all monies would be swapped over to a credit note. Thank you.